Year: 2015

First Down Sales Leadership!

First Down Sales LeadershipAs we are well into another NFL season, it dawned on me how relevant first downs are to the ultimate goal of scoring a touchdown. You know the rule. Advance the ball 10 yards in 4 attempts and you get to keep the ball.  And yes, when the team makes a first down, you hear a bit of crowd noise and coach’s cheering, but nothing compared to the roar when a touchdown is scored.   So what does this have to do with sales leadership?

As sales leader myself, I admit to sometimes setting my sights only on the touchdown – the big score! It is important, however, to recognize the value of first downs in the sales process:

  • Learning a new product or service
  • Establishing a client relationship
  • Perfecting a sales technique
  • Securing an important meeting
  • Leaving the first call with a commitment
  • Participating in a proposal

These are all first downs in the sales process – and worthy accomplishments.  Just like the crowd noise at an NFL contest inspires and motivates, your sales team members need positive recognition and acknowledgement when progress is made.

A well designed sales incentive program can do just that – recognizing and rewarding the down-and-distance accomplishments along the way to pay dirt.   When designed correctly, these programs reinforce your game plan and keep your team’s energy flowing and momentum building. Competitive people need that “pat on the helmet”!

We encourage you to explore how an online incentive points program can become “the sound of the crowd” for your sales team. Better yet, you and your management get to establish the rules unique to your team.  We simply lend our expertise and act as the assistant coaches to ensure a solid game plan. Start the process to show appreciation for “first down” accomplishments – igniting your team’s performance to carry your team over the goal line.

PS – Did you know the very first,  first down rule in football was originally conceived in 1882 and modified to what we still see in the game today in 1912? Guess it’s a mainstay!

Capturing Loyalty from Generation Y

Points are great – but we want more … In a recent white paper by CrowdTwist titled “The 2015 CrowdTwist Loyalty Program Report:  Demystifying Loyalty Among Millennials,” they took a look at traditional loyalty programs (i.e., points for purchase) to see how they were received among Generation Y.  Since this group will soon pass baby… Read more »

Loyalty and the Opposite of Surprise & Delight

Today’s post has a little quiz for all you incentive and recognition program sponsors and providers. Actually, it’s a one-question quiz, which is “What’s the opposite of Surprise & Delight?” Before I give you my answer to that question, a little background is in order. As many of you know, Surprise & Delight is widely… Read more »

Thresholds of Performance

I had some interesting thoughts this week around the idea of thresholds and how many of our personal and business relationships are influenced, if not governed by them.  As I’ve written here a few times, one of my most enjoyable and satisfying activities is piloting a motorcycle. I also enjoy reading and subscribe to several… Read more »