Business Development Team

QIC is represented by a team of business development professionals – incentive experts – that have years of demonstrated success in helping clients design, implement, and operate effective recognition and incentive programs.

Doug Smith
Director of Business Development

Mike Sullivan
Director of Business Development

Brant Dolan
Director of Business Development

Keith Brigham
Manager, Recognition and Redemption Services

Michelle Chappell
Director of Account Management

Travis Baysingar
Senior Account Coordinator

Doug Smith – Director of Business Development

Doug’s career spans four decades – assisting national companies and organizations of all sizes to achieve corporate objectives and improve performance. Doug’s expertise with channel sales, customer loyalty, safety and years of service programs has benefitted companies from all industries.

Doug worked in retail management briefly upon graduating from the University of Dayton with a degree in marketing and economics, and began his incentive and recognition career shortly thereafter.

Doug and wife Pat live in Germantown, Tennessee. He is an expert horticulturalist and several publications have featured his immaculate landscaping. Other interests include playing golf and following major sports such as baseball, football and basketball.

Contact Doug at 901.367.8246 (office), 901.491.9055 (mobile), or

Mike Sullivan – Director of Business Development

With nearly 20 years of experience designing and implementing incentive and recognition programs, Mike specializes in employee recognition and multi-step channel sales incentive programs. Originally from the metropolitan New York City area, Mike received his undergraduate degree in history at Indiana University-Bloomington and his master’s in business administration with a concentration in marketing from Georgia State University.

When not tending to his clients’ needs, Mike can be found wetting a line on a local waterway or traversing a hiking trail with his wife Michelle.

Mike is based in Atlanta and can be reached at 404.702.2674 (mobile) or

Brant Dolan – Director of Business Development

With having compiled more than 20 years in the rewards & recognition industry, Brant still maintains the everyday passion you’ll observe the very first time you chat with him. He is well-versed in the content, context and best practices to design and ensure effective and memorable programs.

Brant currently represents QIC on the Executive Board of the Incentive Marketing Association’s Incentive & Engagement Solution Provider Council. He is one of only 40 industry people in the country to earn CPIM certification status via the IMA. He has been a speaker and workshop presenter at various industry events. He thinks like a business person first who happens to sell incentive solutions.

Originally from the East Coast, Brant and his wife, Linda, raised their family primarily in the Midwest/Chicago area. They now reside in the Los Angeles area, where Brant leads QIC’s business development efforts in the western US.

You can be assured you’ll always be delighted to learn some obscure trivia or hear some sports celebrity stories when in conversation with Brant. In his off time, you’ll find him reading a biography or a business book.

Brant can be reached at: 630.687.0192 (mobile) or

Keith Brigham – Manager, Recognition and Redemption Services

Keith joined QIC in 2000 and as Manager, Recognition and Redemption Services, is responsible for QIC’s Reward Travel and Just for You Concierge Fulfillment Services. He also oversees the production, assembly and distribution of materials in support of years of service and recognition programs.

When not at work, Keith enjoys spending time with his wife, Donna, and his two girls, Alexis and Mia. Other interests include listening to music, watching sports – mostly soccer and college basketball, and playing poker. He also enjoys traveling and spending time at the beach with his family.

Keith is available at 901.367.8217 or

Michelle Chappell – Director of Account Management

Michelle joined Quality Incentive Company in 2012. Previously she worked for a major retail chain where she led her team to achieve consistent brand standards and a positive store culture. Her experience has given her a passion for finding creative solutions to improve employee morale while increasing employee retention.

At QIC, Michelle oversees all aspects of Account Management, serving as the primary liaison between the client and QIC.  She is responsible for the health and growth of the company’s existing portfolio of incentive and recognition programs.

Michelle earned her bachelor’s degree from the University of South Carolina and master’s degrees in business administration and sports management from the University of Tennessee. Athletics have always played an important role in her education. While at the University of South Carolina, Michelle was a member of the equestrian team, and during her graduate studies she worked with the men’s and women’s track teams and the women’s golf team.

Michelle and her husband Will reside in Portland, Maine. Outside of work, she enjoys playing with her Goldendoodle, Neyland; cooking; and exploring the outdoors.

Contact Michelle at 901.367.8212 or

Travis Baysingar – Senior Account Coordinator

Travis is QIC’s quarterback for program implementation, communications and program data – coordinating the flow of information between QIC’s clients, business development team, and internal resources.  Travis brings a wealth of experience in customer service and customer relations to his position as Senior Account Coordinator.  Prior to joining QIC, he led sales and customer service teams with SiriusXM radio and a large retailer of jewelry and gemstones. Travis earned an undergraduate degree in Psychology at the University of Tennessee.

Travis is an avid sports fan and movie buff. Having spent much of his time as a child in the Chicago area, he loves the Bulls, Bears, Blackhawks and White Sox as well as his alma mater the Tennessee Volunteers. Travis also loves the lake and golf course, although only one loves him back (hint: it’s not the golf course). He and his wife Jessica have a DVD collection of over 500 movies.

Contact Travis at 901.367.8235 or