B2B customer engagement helps to provide meaningful, value-driven interactions and ensures that long-term partnerships are possible and healthy. A B2B customer engagement strategy can involve multiple touchpoints and channels, such as email marketing, webinars, in-depth consultations, customer loyalty programs, and more, and we examine the diverse opportunities in our post.
(more…)Category: Customer Loyalty
Customer Loyalty Incentive Programs
The Importance of B2B Customer Satisfaction and Customer Loyalty
Achieving and maintaining customer satisfaction is essential for the ongoing success of a business, since customers who trust its products, services, and abilities are more likely to remain loyal. In the B2B space, increasing customer satisfaction is particularly vital, as there are so many competitors vying for the same customers. Businesses looking to boost B2B… Read more »
Channeling Success
Channel partners play an important role in marketing and selling manufacturer’s or producer’s products, services, and technologies. In an increasingly competitive marketplace, a channel partner reward program can be effective by focusing on behaviors that drive bottom-line success. A recent study conducted by the Incentive Federation concluded that 43% of all businesses use non-cash channel… Read more »
When a Plan Comes Together
If you’re old enough to remember the 1980’s television series The A-Team, you probably recall Hannibal, Faceman, B.A., and Murdock always escaping the tight spots they found themselves in. On the run for crimes they didn’t commit, they survived by hiring themselves out in the defense of average folks fighting some form of local oppression… Read more »
Closing the Door on Loyalty
After a lengthy hiatus from posting on our blog, a recent marketplace development caught my eye and prompted me to write. Allow me to open by asking – “when was the last time that you saw a loyalty program end?” We’re all familiar with programs being added by retailers, travel partners, restaurants, etc. But I… Read more »
A Welcome Message
Today I once again direct your attention to the very useful Marketing Profs newsletter, where a recent entry by Laura Forer entitled The Indispensable Welcome Email [Infographic] caught my eye. This well-constructed infographic highlights the value and impact of effective communications, especially at the start of the business relationship. Regular readers of this blog will… Read more »