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Leadership Team

QIC is headed by a well-rounded, veteran team with decades of experience developing incentive, recognition and loyalty programs. Get to know our leadership team:

Scott Newman
President and Chief Executive Officer

Scott has over 30 years of experience in the incentive and recognition industry. As President and CEO of Quality Incentive Company, Scott focuses on corporate strategy and growth, while also leading a team of seasoned professionals and being actively involved in the management and oversight of customer relationships. Scott is the majority shareholder of QIC, having negotiated and led the management buyout of the company from a large independent wholesale food distributor in May 2002.

Prior to the management buyout of QIC, Scott held a variety of corporate and divisional leadership positions within the former parent company of QIC, including Director of Finance & Operations, Controller, and Corporate Tax Accountant.

Scott graduated with a Bachelor of Business Administration degree with a major in Accounting and a Master of Business Administration degree with a concentration in Finance, both from the University of Memphis. Scott holds the designation of Certified Public Accountant (CPA) and is a member of the Tennessee Society of CPAs, the American Institute of CPAs, and the Incentive Marketing Association.

Rob Miklas
Executive Vice President – Strategies & Business Development

Rob leads QIC’s business development efforts across employee recognition, sales incentives, and channel engagement programs. Since joining QIC in 2011, he has helped drive growth by building strong client relationships and developing strategies that deliver measurable results.

Before joining QIC, Rob served as president and CEO of Loyaltyworks, an Atlanta-based recognition and incentive company. He has also held leadership positions with several privately held middle-market organizations. Earlier in his career, he worked with Boise Cascade Corporation and Sonoco Products Company, gaining experience across a range of industries and business environments.

Rob earned a bachelor’s degree in economics from Dartmouth College and an MBA from Stanford University. He works from both QIC’s Memphis headquarters and Ventura, California.

Jeff Edwards
Vice President – Marketing and Business Development

With more than 25 years of experience in the incentive and recognition industry, Jeff has built his career around helping organizations motivate, reward, and engage their people. A founding partner of QIC, he leads the company’s daily operations and marketing efforts, drawing on decades of experience in retail, loyalty marketing, and business leadership.

Before co-founding QIC, Jeff spent several years as a store director for a major supermarket chain, where he was also involved in corporate training and development. He later transitioned to the wholesale supplier channel, serving in leadership positions including division director of advertising and national director of loyalty marketing with QIC’s former parent company.

Jeff earned his bachelor’s degree from Covenant College in Lookout Mountain, Georgia, and also attended the University of Mississippi.

Pankaj Kumar
Chief Technology Officer

Pankaj Kumar, known to colleagues and clients as “PK,” leads the company’s technology strategy and innovation efforts. Since joining QIC in 2006, he has built and led a responsive IT organization dedicated to delivering technology solutions that enhance QIC’s incentive and recognition programs.

With more than 25 years of experience in the technology industry, PK has held consulting and project management roles across manufacturing, finance, services, and technology. His expertise spans software development, systems architecture, database technologies, and IT leadership.

PK earned his bachelor’s degree from the Indian Institute of Technology, Delhi and his master’s degree from the University of Alaska Fairbanks.

Michelle Chappell
Chief Client Officer

Michelle joined QIC in 2012 after developing her leadership skills with a major retail chain, where she fostered strong teams, maintained brand standards, and cultivated a positive workplace culture. Her experience inspired a passion for helping organizations engage and recognize employees in meaningful ways.

As Chief Client Officer, Michelle leads QIC’s client relationship and account management efforts, overseeing the health and growth of the company’s incentive and recognition programs. She works closely with clients to ensure their programs deliver lasting value and measurable results.

Michelle earned her bachelor’s degree from the University of South Carolina and master’s degrees in business administration and sport management from the University of Tennessee. A lifelong advocate for athletics, she was a member of the University of South Carolina equestrian team and later worked with the men’s and women’s track teams and the women’s golf team while pursuing her graduate studies.